Are you also tired of always being herded through tourist destinations in large, multilingual groups without personal guidance?
Then you've come to the right place!
My name is Claudia Zöbisch. I originally come from the greater Munich area and have lived in Playa del Carmen on the beautiful Yucatan Peninsula since 2002. Through my marriage to Joel Ku Caamal, who grew up in a Mayan village far from the tourist areas, I have gained many insights into this fascinating culture.
Years of experience in ecotourism led me to the idea of becoming self-employed and creating customized, nature- and people-focused excursions. Through my work as a tour guide for large tour operators, I saw and experienced several drawbacks to the way tours are conducted: with excessively large groups, personal contact with clients is lost, and as a tour guide, the lack of interaction with individual clients quickly leads to a monotonous routine. Therefore, it quickly became clear that I would keep my own tours small to ensure that they remain varied and interesting for both clients and tour guides.
And so, in 2007, our company Aledia Tours was founded.
Our goal was to guide small groups to the region's most beautiful sights in a personal and friendly atmosphere. At the time, our concept stood out significantly from the other offerings in the area, as it was unique in this form. Our years of hard-earned experience proved invaluable in designing and delivering these excursions, and we quickly established a reputation as a competent tour operator. Our model was a success with customers from the very beginning. We now have many returning guests and receive frequent recommendations from friends, family, and acquaintances, as well as online via Facebook, TripAdvisor, and HolidayCheck.
Many warm greetings from Mexico
Yours truly, Claudia and Yasmin, my daughter
Once the final, proven concept was in place, it was very well received by customers, and in a very short time, demand was so high that we needed support: first with additional tour guides, and eventually also in the office and with customer service, because we realized that our work begins long before the vacation. Our guests contact us—sometimes months—before their arrival, reserving their tours without obligation, and we are also happy to provide them with general tips and tricks. For many, it's their first long-distance trip, and having a German-speaking contact person in the destination country helps alleviate their nervousness and increases their anticipation for the upcoming vacation.
Here on-site, contact doesn't break down, of course; support is provided continuously by the office staff and, naturally, by colleagues on the routes. Everyone is approachable, and this lively interaction creates the friendly atmosphere we strive for. Besides frequent customer contact, a welcoming work environment is particularly important to us, which, in our experience, also extends to the routes and thus to the participants.
Our tour guides have all completed extensive training as tour guides and possess a great deal of background knowledge about flora, fauna, people and everyday life in Mexico, as well as, of course, archaeologically sound knowledge.
We now have a permanent team of more than 10 people, as well as many indirect employees such as hired drivers, captains and other service providers.
Andrea
Hello, I'm Andrea and I've lived in Playa del Carmen, Mexico since 2003. Here I've found my personal happiness and started my family. At Aledia, I'm responsible for customer contact and email reservations. I'm happy to answer any questions you may have about the excursions.
Didier
Hello, my name is Didier and I come from a Mayan village. I have been employed by Aledia-Tours since 2013 and handle logistics, meaning I am responsible for organizing excursions (reservations for transport, boats, restaurants, etc.), purchasing, accounting, and all preparations for our tour guides.
Mauricio
Hello everyone, my name is Mauricio. I've been a tour guide with Aledia-Tours for many years, I'm originally from Mexico City, and I've lived in Playa del Carmen since 1996. I have a deep love for the history and nature of our country. Everyone is welcome here in Mexico.
Alejandro
Hello, I'm Alejandro, but my friends call me Jano.
My love for history, culture, and nature led me to become a tour guide. In Mexico, you'll find in me a friend and ambassador of my culture.
I look forward to sharing my knowledge and enthusiasm with you.
Victor
Hi! I'm Victor, a certified tour guide throughout Mexico since 2012.
Spanish, English, and Mayan are my native languages; I learned German and Italian in school. Mi casa es tu casa (my house is your house).
Have a great day!
Tanya
Hello, I'm Tanya and I'm Mexican. However, I spent most of my childhood (ages 4-17) in Germany. Now I'm a proud mother of three. I've been working as a tour guide since 2002, currently also for Aledia-Tours, and I truly enjoy my work. I'm passionate about sharing the history and culture of my beautiful country with you.
Miguel
Hello everyone, I'm Miguel and I've been living in Playa del Carmen, Mexico since 2022. The country welcomed me with open arms. I'm originally from Bolivia.
I really enjoy working as a tour guide for Aledia Tours and I'm looking forward to meeting you all!
As a former employee of many purely profit-driven event organizers, a warm and friendly atmosphere among colleagues is very important to me. Respect, trust, and loyalty are paramount in our company.
As many other successful employers across various industries have recognized, we also know that you can only win customers for your product and/or service if your employees feel comfortable and identify with the company. We are very proud of Aledia Tours' growth, but above all, we are happy to be surrounded by such great colleagues and to be able to work with them.
Therefore, we would be delighted if you would also embark on this adventure and become part of our Aledia family!!!
Request further information, our registration forms and the complete overview of excursions by email without obligation.